Warranty Policy
Warranty Policy
Overview
This warranty applies exclusively to products manufactured by Shop Eurowise. Any third-party items or components not manufactured by Shop Eurowise are excluded from this warranty and may instead be subject to the original manufacturer's warranty.
Shop Eurowise warrants to the original purchaser that Shop Eurowise-manufactured products purchased through its online store will be free from defects in materials and workmanship under normal use, subject to the terms and limitations described below.
Third-Party / Resold Products
Shop Eurowise sells certain products manufactured by independent third-party manufacturers. Shop Eurowise does not manufacture, design, engineer, test, or control the manufacture of these products.
Third-party products are not covered by the Shop Eurowise product warranty and are instead subject to the warranty, if any, provided by the original manufacturer. Any defect, malfunction, premature failure, design issue, manufacturing defect, or other product-related warranty claim involving a third-party product is subject to the applicable manufacturer's warranty terms, procedures, exclusions, and available remedies.
Shop Eurowise may, as a courtesy, assist the original purchaser in communicating with the manufacturer regarding a warranty claim. Such assistance does not constitute an independent warranty, assumption of responsibility for the manufacturer's product, admission of defect or liability, or guarantee that the manufacturer will approve a claim or provide any particular remedy.
Customers must contact Shop Eurowise and obtain authorization before returning any third-party product. Receipt of an unauthorized return does not constitute acceptance of the return, approval of a warranty claim, admission of a product defect, or agreement to issue a refund.
Product descriptions, specifications, compatibility information, performance claims, installation requirements, and other representations originating from a third-party manufacturer do not constitute an independent warranty or guarantee by Shop Eurowise.
To the fullest extent permitted by applicable law, Shop Eurowise is not responsible for losses, damages, or expenses arising from the defect, failure, malfunction, use, installation, removal, diagnosis, repair, or replacement of a third-party product, including labor, diagnostic fees, installation or removal costs, towing, storage, vehicle downtime, loss of use, rental expenses, damage to other components, lost profits, or other incidental, indirect, special, or consequential damages.
Coverage Terms
Limited Lifetime Warranty
Shop Eurowise offers a limited lifetime warranty on Shop Eurowise-manufactured components and fabricated parts—such as structural metals, welds, and machined components—against defects in materials and workmanship for as long as the original purchaser owns the product.
One-Year Warranty – Wear Items
Wear items incorporated into Shop Eurowise-manufactured products—such as bushings, uni-balls, Heim joints, and similar components—are covered by a 12-month warranty from the date of delivery.
One-Year Finish Warranty
The finish on Shop Eurowise-manufactured products, including coatings and powder coating, is covered for 12 months against peeling, cracking, or significant fading.
This does not include finish damage resulting from neglect, misuse, chemicals, improper care, environmental exposure, or normal wear and tear.
Products repaired or replaced under warranty remain covered only for the remaining portion of the original warranty period. A repair or replacement does not begin a new warranty period.
Remedies
For a covered defect involving a Shop Eurowise-manufactured product, Shop Eurowise may, at its sole discretion:
- Repair the defective part or component;
- Replace the product with an equivalent or comparable product; or
- Refund the original purchase price, less applicable shipping or handling charges.
Any repaired or replaced item remains covered only for the remainder of the original warranty period.
The remedies in this section apply only to Shop Eurowise-manufactured products. Warranty remedies for third-party products are determined under the applicable manufacturer's warranty terms.
Exclusions & Limitations
This warranty does not cover:
- Misuse, accidents, abuse, neglect, or improper installation;
- Fitment issues caused by vehicle condition, damage, modifications, non-original components, or incompatible aftermarket components;
- Cosmetic blemishes, scratches, dents, chips, or normal cosmetic wear;
- Finish failure caused by weather, chemicals, cleaning agents, improper care, environmental exposure, or normal wear;
- Damage caused by external events, including floods, fires, accidents, or natural disasters;
- Damage resulting from continued vehicle operation after a known or reasonably apparent problem develops;
- Use in racing, competition, commercial, or other high-performance environments unless expressly specified otherwise;
- Products not installed by a qualified professional where professional installation is required or reasonably appropriate;
- Labor, diagnostics, installation, removal, towing, storage, vehicle downtime, loss of use, rental expenses, lost profits, or other consequential, incidental, indirect, or special damages; or
- Third-party products not manufactured by Shop Eurowise.
This warranty is non-transferable and applies only to the original purchaser.
Core Charges
Built-to-order products may be subject to a core charge before a warranty repair or replacement is issued.
Claim Process
To submit a warranty claim:
- Contact Shop Eurowise at info@eurowise.com within the applicable warranty coverage period.
- Include your name, order number, purchase date, a description of the issue, and clear photographs or other requested documentation.
- A Return Merchandise Authorization (RMA) may be required. Products should not be returned without authorization.
- Return the product as instructed by Shop Eurowise or, when applicable, the third-party manufacturer or supplier. Shipping costs may apply.
- A valid proof of purchase is required for all warranty claims. Warranty issues must be reported within 30 days of discovery.
For Shop Eurowise-manufactured products, after inspection, Shop Eurowise may repair, replace, or refund the product if the claim is approved.
For third-party products, warranty approval and available remedies are determined in accordance with the applicable manufacturer's warranty terms.
Sending or delivering a product to Shop Eurowise without authorization does not constitute acceptance of the return, approval of a warranty claim, admission that the product is defective, or an agreement to provide a refund, credit, repair, or replacement.
Limitations of Liability
For Shop Eurowise-manufactured products, the remedies provided under this warranty are the sole and exclusive remedies available under this warranty, and Shop Eurowise's total liability under this warranty shall not exceed the original purchase price of the covered product.
Third-party products are not covered by this warranty. Any warranty rights or remedies relating to a third-party product are subject to the applicable manufacturer's warranty terms.
To the fullest extent permitted by applicable law, Shop Eurowise does not assume the manufacturer's obligations or liability for defects, failures, or malfunctions of third-party products.
To the fullest extent permitted by applicable law, Shop Eurowise disclaims all other express or implied warranties, including implied warranties of merchantability or fitness for a particular purpose, except where such disclaimers are prohibited by law.
Some jurisdictions do not allow certain warranty disclaimers or limitations on incidental or consequential damages, so some limitations may not apply in all cases.
Shipping Terms for Warranty Claims
The following warranty claim procedures apply to Shop Eurowise-manufactured products unless otherwise expressly stated.
For Shop Eurowise-manufactured products, Shop Eurowise provides warranty coverage for qualifying manufacturing defects in accordance with this policy.
Third-party products are not covered by the Shop Eurowise warranty and are instead subject to the warranty terms, procedures, exclusions, and available remedies of the applicable manufacturer.
Customers must contact Shop Eurowise before returning any product.
For Shop Eurowise-manufactured products, Shop Eurowise will determine the appropriate warranty remedy in accordance with this policy.
For third-party products, warranty eligibility and available remedies are subject to the applicable manufacturer's warranty terms and determination.
Claims Within 30 Days of Delivery
For approved warranty claims involving Shop Eurowise-manufactured products submitted within 30 days of delivery, customers have the following options. These options do not apply to third-party products, which remain subject to the applicable manufacturer's warranty terms and available remedies:
Option 1: The customer purchases a replacement product upfront at full cost. The original product must then be returned to Shop Eurowise for inspection. Once the returned product is received, inspected, and the warranty claim is approved, a refund will be issued for the eligible product cost, excluding shipping.
Option 2: The customer returns the product to Shop Eurowise for inspection. After the warranty claim is approved, a repaired or replacement product will be sent to the customer.
For Shop Eurowise-manufactured products, if the defective product has already been replaced through another source, Shop Eurowise may, at its discretion, issue store credit for an approved warranty item after it has been received and inspected.
For third-party products, any credit, refund, replacement, repair, or other remedy is subject to the applicable manufacturer's warranty terms and approval.
Claims More Than 30 Days After Delivery
For warranty claims submitted more than 30 days after delivery, the customer is responsible for all return shipping costs to Shop Eurowise or the designated supplier.
Approved warranty items must be shipped within 14 days of receiving return authorization.
Certain manufacturers may require a certified shop diagnosis and supporting documentation describing the defect or issue before a warranty claim can be reviewed.
Customers must provide any packaging, labels, hardware, documentation, photographs, diagnostic information, or other materials reasonably required to evaluate the claim.
Warranties are non-transferable and apply only to the original purchaser.
For Shop Eurowise-manufactured products, Shop Eurowise reserves the right to determine the appropriate remedy, including repair, replacement, or refund, in accordance with this policy.
For third-party products, warranty eligibility and available remedies are determined under the applicable manufacturer's warranty terms.
All warranty returns are subject to inspection and testing. In some cases, products may be forwarded to the manufacturer for further evaluation. Receipt or inspection of a returned product does not constitute warranty approval. If a claim is denied, the product may be returned to the customer at the customer's expense.
To the fullest extent permitted by applicable law, Shop Eurowise shall not be liable for incidental, consequential, indirect, special, or other damages or expenses arising from the use, misuse, defect, malfunction, or failure of products sold, including labor, installation or removal costs, diagnostic expenses, towing, storage, vehicle downtime, loss of use, rental expenses, damage to other components, duties, taxes, brokerage fees, or lost profits.
Only the original defective product verified to be within the applicable warranty period is eligible for coverage under the Shop Eurowise warranty. Shop Eurowise does not cover or replace additional products or components damaged as a result of product failure, misuse, improper installation, or continued operation.
Replacement products will generally be shipped only to the original delivery address unless otherwise approved by Shop Eurowise.
Customers are responsible for return shipping costs associated with warranty inspections or repairs unless Shop Eurowise expressly agrees otherwise. Original shipping charges are non-refundable except where otherwise required by law.
International Warranty Claims
For international warranty claims:
- Customs duties, import taxes, brokerage fees, and similar charges are the customer's responsibility.
- Shop Eurowise is not responsible for customs delays or associated costs during international warranty processing.
- International third-party product warranty claims remain subject to the applicable manufacturer's warranty terms, geographic coverage, procedures, and available remedies.
Shipping Discrepancies & Transparency
Shop Eurowise uses competitive carrier rates, including negotiated pricing with major carriers.
Any approved shipping reimbursement will reflect the actual eligible shipping cost and not an estimated retail carrier rate.
Where a shipping reimbursement is provided as store credit, the applicable amount and terms will be communicated to the customer.