Warranty Policy

Warranty Policy

Overview

This warranty applies exclusively to Eurowise-manufactured products. Any third-party items or components not made by Eurowise are excluded and may be subject to the original manufacturer’s warranty.

Eurowise (“Company”) warrants to the original purchaser that products purchased through its online store will be free from defects in materials and workmanship under normal use, subject to the terms and limitations described below.

Coverage Terms

Limited Lifetime Warranty

Eurowise offers a limited lifetime warranty on all components and fabricated parts—such as structural metals, welds, and machined components—against defects in materials and workmanship, for as long as the original purchaser owns the product.

One-Year Warranty – Wear Items

Items subject to wear and tear—such as bushings, uni-balls, Heim joints, and similar components—are covered by a 12-month warranty from the date of delivery.

One-Year Finish Warranty

The product’s finish (coating, powder coat, etc.) is covered for 12 months against peeling, cracking, or significant fading. This excludes damage caused by neglect, misuse, chemicals, or natural wear from exposure to elements.

Remedies

If a covered defect arises during the warranty period, Eurowise will, at its sole discretion:

  • Repair the defective part or component,

  • Replace the product with an equivalent model, or

  • Refund the original purchase price (less any shipping or handling charges, if applicable).

Any repaired or replaced item will continue under warranty for the remainder of the original coverage period.

Exclusions & Limitations

This warranty does not cover:

  • Misuse, accidents, abuse, or improper installation

  • Cosmetic blemishes (scratches, dings, fading due to weather)

  • Finish failure caused by weather, chemicals, cleaning agents, or improper care

  • External events (e.g., floods, fires, natural disasters)

  • Consequential, incidental, or indirect damages

  • Use in racing, commercial, or high-performance environments unless specified

  • Products not installed by a qualified professional

❗ Important: This warranty is non-transferable and applies only to the original purchaser.

Claim Process

To submit a warranty claim:

  1. Contact Eurowise by email: info@eurowise.com within the warranty coverage period

  2. Include: your name, order number, purchase date, a description of the issue, and clear photos

  3. A Return Merchandise Authorization (RMA) may be issued. Unauthorized returns may be denied.

  4. Return the product as instructed; shipping costs may apply.

  5. After inspection, Eurowise will repair, replace, or refund if the claim is approved. A valid proof of purchase is required for all warranty claims. Warranty issues must be reported within 30 days of discovery.

Limitations of Liability

The remedies provided above are the sole and exclusive remedy under this warranty.
Eurowise’s total liability is limited to the original purchase price of the product.

To the fullest extent permitted by law, Eurowise disclaims:

  • Any other express or implied warranties

  • Implied warranties of merchantability or fitness for a particular purpose

Some jurisdictions do not allow the exclusion of incidental or consequential damages, so these limitations may not apply in all cases.

Shipping Terms for Warranty Claims

Return Shipping (Covered Claims)

Eurowise will reimburse return shipping costs up to $25 (domestic) and $50 (international) on insured and trackable parcel shipments.

  • Original shipping receipts must be submitted with the RMA to qualify.

Outbound Shipping (Covered Claims)

Eurowise will cover the cost of standard ground shipping for replacement or repaired parts.

  • Customers may pay for expedited shipping, if requested.

Non-Covered or Expired Claims

If your item is no longer under warranty or is excluded from coverage (e.g., misuse), you are responsible for both return and outbound shipping costs.

International Warranty Claims

  • For international claims, customs, duties, and import taxes are the buyer’s responsibility.

  • Eurowise is not responsible for customs delays or associated costs during international warranty processing.

Shipping Discrepancies & Transparency

Eurowise uses competitive carrier rates, including negotiated pricing with major carriers. All shipping reimbursements reflect actual costs paid, not estimated rates. Reimbursements will be issued as store credit unless otherwise agreed upon.