Refund policy

Refund & Return Policy

We strive to provide high-quality products and exceptional customer service. Please review the following policy carefully before making a purchase.

Returns

Unused items may be returned within 30 days of delivery and are subject to a 15% restocking fee calculated on the purchase price of the returned merchandise. Original shipping charges are non-refundable.

To initiate a return, customers must request a Return Merchandise Authorization (RMA) form by contacting us directly. This form must be included with your return shipment.

All return shipping costs are the responsibility of the buyer. A refund will be issued once the returned item(s) have been inspected and confirmed to meet our return criteria. If any damage is discovered or the item does not meet eligibility, the refund may be adjusted accordingly.

The 30-day return period begins on the date the order is delivered, regardless of the customer's intended installation date or project schedule.

Standard Returns vs. Warranty Evaluations

The standard return window, resalable-condition requirements, and ordinary return fees apply to customer-preference returns, incorrect ordering, and changes to a project. Reports of an alleged manufacturing defect or product-related fitment issue follow the inspection and reporting procedures below and the applicable Warranty Policy.

A necessary test-fit, expiration of the ordinary return period, or final-sale designation does not, by itself, prevent evaluation of an alleged covered defect. Acceptance of a product for evaluation does not confirm a defect or approve a refund, exchange, repair, or replacement.

Returns for Installed or Attempted Fitment Items

Items that have been test-fitted may only be returned if they remain in new, resalable condition and show no evidence of installation, use, modification, wear, damage, tool marks, fastener marks, scratches, contamination, or alteration; may be returned within 30 days and are subject to a 15% restocking fee. Items showing signs of installation, use, or modification may not be eligible for return.

Eurowise reserves the right to determine, following inspection, whether an item qualifies as test-fitted versus installed or used.

If a returned powder-coated item requires refinishing due to scratches, chips, cracks, installation marks, or other damage occurring after delivery, an additional 10% refinishing/re-coating fee may be deducted from the refund. Items requiring repair beyond normal refinishing may be subject to additional deductions or deemed non-returnable.

Non-Returnable Items

Used items or items returned more than 30 days after delivery are not eligible for return or refund unless otherwise covered under an applicable warranty.

Built-to-order, made-to-order, custom-fabricated, custom-finished, modified, personalized, or specially ordered products are final sale for customer-preference returns, incorrect ordering, or project changes. Final-sale status does not prevent evaluation of an alleged covered manufacturing defect or limit rights provided by applicable law. Initial fitment concerns must be reported under the Product Fitment & Customer Responsibility section below.

Order Cancellations

This section applies to voluntary customer-requested cancellations before fulfillment, except where a fee-free cancellation or refund is required by applicable law.

For an eligible cancellation of an entire order, a 5% cancellation processing fee will be deducted from the total amount paid, including shipping, where permitted by law.

For an eligible cancellation of an individual item within a multi-item order, a 5% cancellation processing fee will apply to the purchase price of the canceled item. Shipping charges for the remaining order may be recalculated.

Built-to-order items, including bumpers and rock sliders, are generally not eligible for voluntary cancellation more than 72 hours after purchase because they enter the fabrication queue. This restriction does not override cancellation or refund rights arising from shipping delays, nonfulfillment, or other circumstances covered by applicable law.

Cancellations relating to shipping delays or unavailable products are handled under Inventory/Vendor Delays below.

Inventory/Vendor Delays

If we cannot ship within the applicable promised shipping period, we will provide the required delay notice, explain the available options, and obtain any consent required to continue the order.

When a customer is entitled to cancel because of a shipping delay or nonfulfillment under applicable law, we will provide the required refund without deducting a cancellation or processing fee.

If an item cannot be fulfilled, we will notify the customer and issue a full refund for the unfulfilled item and any associated charges required to be refunded.

These requirements also apply to built-to-order, custom, and special-order merchandise where applicable. Standard cancellation restrictions do not override legally required cancellation or refund rights.

Product Fitment & Customer Responsibility

Customers are responsible for reviewing the product description, advertised vehicle application, specifications, and installation requirements before ordering. Vehicle year, model, trim, factory options, previous repairs, accident damage, and aftermarket modifications may affect compatibility. Contact Shop Eurowise before purchase when compatibility is uncertain.

Inspect and Test-Fit Within 30 Days

Customers must inspect the product and arrange a reasonable, non-destructive test-fit within 30 calendar days of delivery. Check the supplied components, mounting points, alignment, clearance, and compatibility with the intended vehicle configuration.

Verify fitment before painting, powder coating, permanent installation, or alterations beyond those expressly required by the installation instructions. Use a qualified installer when necessary to perform these checks safely.

Report Initial Fitment Concerns Within 30 Days

Initial fitment concerns that are apparent or reasonably discoverable through proper inspection or test-fitting must be reported in writing to info@eurowise.com within 30 calendar days of delivery.

Include the order number, vehicle year/model/trim, relevant modifications, a description of the concern, and photographs or measurements. Submit the initial report before the deadline even if additional documentation is still being gathered.

Delayed Installation Does Not Extend the Deadline

The reporting period begins upon delivery to the customer or designated recipient, including an installer or body shop—not when installation begins.

Storage, delayed installation, installer availability, vehicle availability, or changes to a project schedule do not pause, extend, or restart the reporting period. A product first test-fitted several months after delivery does not receive a new reporting window.

Requests for an extension must be made before the deadline and approved by Shop Eurowise in writing. Where missing components or another issue attributable to Shop Eurowise prevents a reasonable fitment check, an appropriate revised deadline will be established.

Stop Work and Preserve the Product

If a fitment concern is identified, stop the affected installation steps and contact Shop Eurowise before attempting corrective cutting, grinding, welding, drilling, bending, or other modifications not specified in the installation instructions. Preserve the product, relevant hardware, and packaging for evaluation.

Return and Inspection Before Approval

When physical inspection is reasonably necessary, the original product must be returned under Shop Eurowise’s return-authorization instructions before a product-related fitment claim or remedy can be approved, unless an alternative evaluation is agreed upon in writing or applicable law requires otherwise.

Inspection may include measurements, examination of mounting points and hardware, review of the advertised application, and test-fitting on an appropriate reference vehicle or fixture.

Return authorization, arranging or paying for freight, and receiving the product do not confirm a defect or promise a refund, exchange, repair, or replacement.

Late-Reported Fitment Concerns

Concerns first reported after the applicable deadline fall outside the standard initial-fitment process. Delayed installation does not, by itself, establish eligibility for a return, refund, exchange, replacement, or reimbursement of installation expenses. Any discretionary assistance does not reopen the ordinary return window.

This reporting requirement does not automatically eliminate applicable warranty coverage or rights provided by law. Alleged manufacturing defects and problems that could not reasonably have been discovered during the initial inspection or test-fit will be evaluated under the applicable warranty and law.

See our Warranty Policy for the complete evaluation process and available remedies.

Wheel Fitment & Return Policy

IMPORTANT – Test Fit Before Mounting Tires

Wheel compatibility depends on the advertised application and the vehicle’s actual configuration, including model year, trim, brake package, factory production changes, and aftermarket modifications. Review all listed fitment requirements and contact Shop Eurowise before purchase if compatibility is uncertain.

Customers must complete the required non-destructive test-fit and report reasonably discoverable initial fitment concerns within 30 calendar days of delivery, as described above. Wheel fitment must be checked before mounting tires. A test-fit does not approve an ordinary return if the wheel has been damaged, altered, or used.

Wheel fitment issues resulting from vehicle-specific configurations are not considered product defects.

Wheels with mounted tires or signs of installation or use are considered used and are not eligible for return unless there is a verified manufacturing defect.

If you have any questions regarding compatibility, please contact us before mounting tires.

Installation & Related Costs

Unless otherwise required by applicable law or expressly agreed to in writing by Eurowise, Eurowise is not responsible for third-party labor charges, installation or removal costs, diagnostic charges, alignment costs, towing, storage, vehicle downtime, rental vehicles, loss of use, or other incidental expenses associated with the installation, removal, return, replacement, or use of a product.

Customers are responsible for inspecting and verifying the product and its compatibility before installation, modification, painting, powder coating, or other alteration.

Defective, Damaged, or Incorrect Products

Problems Apparent on Delivery

Inspect shipments promptly. Report visible shipping damage, missing components, incorrect products, and other problems apparent on delivery to info@eurowise.com within 48 hours of receipt.

Do not install, modify, or attempt to repair an affected item. Retain the product, packaging, and shipping materials, and provide photographs or video showing the concern. Prompt reporting helps preserve evidence for investigation and any applicable carrier claim.

Fitment Concerns

Initial fitment concerns requiring a test-fit follow the separate 30-calendar-day reporting requirement under Product Fitment & Customer Responsibility—not the 48-hour delivery-inspection requirement.

Other Alleged Defects

Other alleged manufacturing defects are evaluated under the applicable Warranty Policy and its reporting requirements. Third-party products follow the applicable manufacturer’s warranty procedures, without limiting rights provided by law.

Return Authorization and Evaluation

Do not return a product without authorization and shipping instructions. Depending on the circumstances, Shop Eurowise may provide a prepaid label or coordinate freight collection. Warranty shipping responsibilities follow the applicable Warranty Policy unless otherwise agreed in writing or required by law.

For a timely reported fitment or warranty concern, the deadline for shipping the product back will be stated in the return authorization. The product does not have to arrive back within the ordinary 30-day return window solely because that window expires while the claim is being evaluated.

Reporting a concern, receiving a return authorization, or receiving shipping assistance does not confirm a defect or approve a particular remedy. Any repair, replacement, exchange, or refund will follow the inspection findings, applicable policy, and law.

A delay in reporting does not automatically extinguish rights that cannot legally be excluded.

This section concerns transit damage. Initial fitment concerns and other alleged manufacturing defects follow the separate reporting and evaluation procedures above.

Damaged Shipments

If your item was damaged in transit:
Contact info@eurowise.com within 48 hours of receiving the shipment.
Keep the original packaging and contents intact.
Take detailed photos of the damaged box and products.
Make a list of damaged or missing items.
If applicable, write “Subject to Inspection” on the Bill of Lading and have the delivery driver sign it.

Do not return a damaged shipment without prior authorization from Eurowise. If we determine that the damage is carrier-related, we will initiate or assist with the applicable carrier claim and determine the appropriate replacement, repair, or refund resolution.

Lost or Undelivered Shipments

If you receive a tracking number but do not receive your item, contact us within 30 days of the shipment date. All shipments are insured, and claims must be filed within this window.

Refused/Undeliverable Shipments

Orders refused by the customer, returned to sender, or deemed undeliverable due to an incorrect or incomplete shipping address provided by the customer will be treated as a return.

Original shipping charges are non-refundable. Any return freight, carrier fees, address correction fees, storage charges, or other charges assessed by the carrier may be deducted from any eligible refund. Returned merchandise must meet the eligibility requirements of this policy and may also be subject to the applicable restocking fee.

If a shipment is returned due to an address error and the customer requests that the order be shipped again, the customer is responsible for all additional shipping charges.

International Orders

All international shipments may be subject to customs fees, import duties, tariffs, or taxes. These charges are the buyer’s responsibility, regardless of whether they are known at the time of purchase. Charges assessed after the fact or as a result of refused delivery will also be billed to the buyer.

We do not refund shipping costs or customs fees for returned or refused international shipments.

Store Credit & Exchanges

Eurowise does not offer exchanges for customer preference, incorrect ordering, or buyer's remorse. If you would like a different product, you must return the original item (if eligible under this policy) and place a new order.

Replacements or exchanges for products shipped incorrectly or confirmed defective are handled under the applicable delivery-resolution or warranty process. A warranty repair or replacement is separate from a customer-preference exchange.

Any approved merchandise refund or exchange credit is based on the amount actually paid for the affected merchandise after discounts—not a later change in retail price. Applicable tax refunds and other refundable charges will be addressed separately.

Approved voluntary store credit is valid for 12 months from the issue date unless applicable law requires a longer period. It may be used toward products on the Eurowise website and is not redeemable for cash except where required by law.

Store credit will not replace a legally required monetary refund. For other approved monetary refunds, store credit may be substituted only with the customer’s agreement.

Refund Deductions

Any applicable restocking fees, non-refundable original shipping charges, return freight charges, carrier charges, refinishing or re-coating fees, costs associated with missing components or hardware, or other deductions permitted under this policy will be deducted from the amount otherwise eligible for refund.

Refund amounts are determined after the returned merchandise has been received and inspected by Eurowise.

Exceptions for Approved Defect or Seller-Error Resolutions

Standard restocking and cancellation fees will not be charged for an approved remedy addressing a confirmed covered manufacturing defect or an item shipped incorrectly by Shop Eurowise.

Normal evidence of a necessary inspection or test-fit will not, by itself, prevent warranty evaluation or trigger a refinishing deduction in an approved defect resolution. Damage caused by misuse, improper installation, or unauthorized modifications will be evaluated separately.

Any proposed non-warranty evaluation or repair charge must be disclosed and authorized before it is incurred. Shipping responsibilities follow the applicable Warranty Policy, any written agreement, and applicable law.

No deduction will be made from a refund where that deduction is prohibited by law.

Refund Form of Payment

Refunds will generally be issued to the original payment method. If that method cannot accept the refund, we will arrange another appropriate monetary refund method, such as ACH transfer or check, consistent with applicable law and payment-provider requirements.