Refund policy

Refund & Return Policy

We strive to provide high-quality products and exceptional customer service. Please review the following policy carefully before making a purchase.

Returns

Unused items may be returned within 30 days of delivery and are subject to a 15% restocking fee calculated on the purchase price of the returned merchandise. Original shipping charges are non-refundable.

To initiate a return, customers must request a Return Merchandise Authorization (RMA) form by contacting us directly. This form must be included with your return shipment.

All return shipping costs are the responsibility of the buyer. A refund will be issued once the returned item(s) have been inspected and confirmed to meet our return criteria. If any damage is discovered or the item does not meet eligibility, the refund may be adjusted accordingly.

The 30-day return period begins on the date the order is delivered, regardless of the customer's intended installation date or project schedule.

Returns for Installed or Attempted Fitment Items

Items that have been test-fitted may only be returned if they remain in new, resalable condition and show no evidence of installation, use, modification, wear, damage, tool marks, fastener marks, scratches, contamination, or alteration; may be returned within 30 days and are subject to a 15% restocking fee. Items showing signs of installation, use, or modification may not be eligible for return.

Eurowise reserves the right to determine, following inspection, whether an item qualifies as test-fitted versus installed or used.

If a returned powder-coated item requires refinishing due to scratches, chips, cracks, installation marks, or other damage occurring after delivery, an additional 10% refinishing/re-coating fee may be deducted from the refund. Items requiring repair beyond normal refinishing may be subject to additional deductions or deemed non-returnable.

Non-Returnable Items

Used items or items returned more than 30 days after delivery are not eligible for return or refund unless otherwise covered under an applicable warranty.

Built-to-order, made-to-order, custom-fabricated, custom-finished, modified, personalized, or specially ordered products are final sale and are not eligible for return or refund.

Order Cancellations

This policy applies only to customer-requested cancellations prior to order fulfillment.

If you request to cancel your order before it has been fulfilled, a 5% processing fee will be deducted from the total amount paid, including any shipping charges, to cover non-refundable merchant and credit card processing fees.

If you cancel an individual item within a multi-item order without canceling the entire order, a 5% processing fee will apply to the purchase price of the canceled item. Any applicable shipping charges for the remaining order may be recalculated. This includes situations where an item is delayed or affected by vendor, manufacturer, or supply chain issues and the customer chooses to cancel rather than wait for fulfillment.

Built-to-order items (such as bumpers and rock sliders) may not be canceled after 72 hours of purchase, as they enter the fabrication queue and become non-refundable without exception.

Inventory/Vendor Delays

If an item is delayed or becomes unavailable due to a vendor, manufacturer, or supply chain issue, updated lead times will be provided and the customer will be given the option to proceed with fulfillment or request cancellation.

If the customer elects to cancel the order instead of waiting, it will be treated as a customer-requested cancellation and the 5% processing fee will apply, as payment processing fees are non-refundable.

If an item cannot be fulfilled at all (for example, it is discontinued, cannot be sourced or a comparable replacement is not available), a full refund will be issued with no cancellation fee.

Product Fitment & Customer Responsibility

Customers are responsible for reviewing product descriptions, vehicle applications, specifications, and fitment requirements before ordering and installation. Vehicle configurations may vary based on model year, trim level, factory options, production changes, previous repairs, and aftermarket modifications.

If there is any uncertainty regarding compatibility or fitment, customers should contact Eurowise prior to purchase and before installing, modifying, or altering the product.

Unless specifically confirmed by Eurowise in writing for the customer's exact vehicle configuration, product application information and fitment recommendations are provided as a general guide and do not constitute a guarantee of fitment.

Wheel Fitment & Return Policy

IMPORTANT – Test Fit Before Mounting Tires

Vehicle applications and fitment recommendations are provided as a general guide based on manufacturer information and/or previous installation experience. Due to variations in model years, trim levels, brake packages, factory production changes, and aftermarket modifications, fitment cannot be guaranteed.

Customers are responsible for verifying compatibility with their specific vehicle before mounting tires.

Wheel fitment issues resulting from vehicle-specific configurations are not considered product defects.

Wheels with mounted tires or signs of installation or use are considered used and are not eligible for return unless there is a verified manufacturing defect.

If you have any questions regarding compatibility, please contact us before mounting tires.

Installation & Related Costs

Unless otherwise required by applicable law or expressly agreed to in writing by Eurowise, Eurowise is not responsible for third-party labor charges, installation or removal costs, diagnostic charges, alignment costs, towing, storage, vehicle downtime, rental vehicles, loss of use, or other incidental expenses associated with the installation, removal, return, replacement, or use of a product.

Customers are responsible for inspecting and verifying the product and its compatibility before installation, modification, painting, powder coating, or other alteration.

Defective, Damaged, or Incorrect Products

If your item arrives damaged, defective, or incorrect:

  • Do not install, modify, or repair the item.

  • Contact our customer service team within 48 hours of receiving the order at info@eurowise.com.

  • Keep the product in its original packaging and retain all shipping materials.

  • Be prepared to provide photos or video documentation of the damage, defect, or incorrect item.

Upon review, we may provide a prepaid return label and issue a replacement or exchange after verifying the defect was not caused by misuse. Products must be returned within 30 days of delivery. Items damaged during freight shipment may require courier pickup coordination.

Please note: Refunds, returns, or exchanges under this section do not apply to warranty claims. Warranty terms are governed separately by the product manufacturer or Eurowise’s warranty policy.

Damaged Shipments

  1. If your item was damaged in transit:
  2. Contact info@eurowise.com within 48 hours of receiving the shipment.
  3. Keep the original packaging and contents intact.
  4. Take detailed photos of the damaged box and products.
  5. Make a list of damaged or missing items.
  6. If applicable, write “Subject to Inspection” on the Bill of Lading and have the delivery driver sign it.

Do not return a damaged shipment without prior authorization from Eurowise. If we determine that the damage is carrier-related, we will initiate or assist with the applicable carrier claim and determine the appropriate replacement, repair, or refund resolution.

Lost or Undelivered Shipments

If you receive a tracking number but do not receive your item, contact us within 30 days of the shipment date. All shipments are insured, and claims must be filed within this window.

Refused/Undeliverable Shipments

Orders refused by the customer, returned to sender, or deemed undeliverable due to an incorrect or incomplete shipping address provided by the customer will be treated as a return.

Original shipping charges are non-refundable. Any return freight, carrier fees, address correction fees, storage charges, or other charges assessed by the carrier may be deducted from any eligible refund. Returned merchandise must meet the eligibility requirements of this policy and may also be subject to the applicable restocking fee.

If a shipment is returned due to an address error and the customer requests that the order be shipped again, the customer is responsible for all additional shipping charges.

International Orders

All international shipments may be subject to customs fees, import duties, tariffs, or taxes. These charges are the buyer’s responsibility, regardless of whether they are known at the time of purchase. Charges assessed after the fact or as a result of refused delivery will also be billed to the buyer.

We do not refund shipping costs or customs fees for returned or refused international shipments.

Store Credit & Exchanges

Eurowise does not offer exchanges for customer preference, incorrect ordering, or buyer's remorse. If you would like a different product, you must return the original item (if eligible under this policy) and place a new order.

Exchanges are only available when we determine that the product was shipped incorrectly or is defective, as outlined in the Defective, Damaged, or Incorrect Products section.

Any approved store credit is valid for 12 months from the issue date, may only be used toward products on the Eurowise website, and cannot be redeemed for cash or a refund.

  • Exchanges are credited at the current product price at the time of the return.

Refund Deductions

Any applicable restocking fees, non-refundable original shipping charges, return freight charges, carrier charges, refinishing or re-coating fees, costs associated with missing components or hardware, or other deductions permitted under this policy will be deducted from the amount otherwise eligible for refund.

Refund amounts are determined after the returned merchandise has been received and inspected by Eurowise.

Refund Form of Payment

Refunds will be issued to the original method of payment (e.g., credit card, PayPal, Wire). If this is not possible, we will process the refund via ACH bank transfer, which requires banking details.

Eurowise reserves the right to offer store credit instead if a refund cannot be processed using the original or ACH method. Please allow 5–7 business days for a refund to reflect on your account.

Contact Us

For any questions or to begin a return, please email us at: 📧 info@eurowise.com

We’re here to help and appreciate your continued support.